TERMS &
CONDITIONS. — Terms of Sale, Warranty & Returns Policy

1. About SF-Tuning

SF-Tuning LTD has specialised in big brake upgrades and performance braking solutions since 2017. We design, develop and supply big brake conversions, performance braking components and bespoke braking solutions, with particular expertise in Volkswagen, Audi, SEAT, Škoda and other performance vehicle applications. Our range includes complete big brake kits, calipers, brake discs, adaptor brackets, braided brake lines, brake pads and associated components.

VAT Number: GB414129624  |  Email: SF-Tuninguk@outlook.com  |  WhatsApp: +44 7496 263940

3. Product Appearance & Custom Colours

Product photographs represent our products as accurately as reasonably possible, but colours can vary with lighting, photography, screen settings, paint batches and manufacturing processes; calipers may also vary slightly in casting appearance by manufacturer and batch. Minor cosmetic differences that don't affect safety, fitment or function are not necessarily defects.

Many products can be supplied in custom colours or with customer-selected logos and lettering. Where calipers require preparation and painting, typical processing time is approximately 3–6 weeks — an estimate, not a guaranteed date unless specifically agreed. Custom colours may differ slightly from online photographs due to lighting, screens and paint/powder-coating batches.

4. Made-to-Order, Bespoke & Personalised Products

A significant proportion of our products are manufactured, machined, modified, painted, sourced or otherwise prepared specifically to a customer's specification, or are clearly personalised. These are normally exempt from the statutory change-of-mind cancellation rights that apply to standard distance-sale goods. This may include:

• Brake hoses manufactured to specification — lengths, fittings, configurations, colours, vehicle-specific requirements
• Custom-painted calipers, including customer-selected colours, finishes, logos or lettering
• Non-standard or specially sourced calipers ordered for the customer's application
• Bespoke brake packages assembled or configured to the customer's requirements
• Custom-manufactured adaptor brackets or components
• Brake discs specifically machined, redrilled or otherwise modified
• Other genuinely customer-specific or personalised configurations

Customers are responsible for confirming all specifications provided to us, particularly hose lengths, fitting types, orientations and configurations. Production, sourcing, painting, machining or modification may begin shortly after order acceptance, and once work has commenced on a bespoke or personalised product, cancellation may not be possible. A product completed to the customer's agreed specification cannot normally be returned simply because the customer changed their mind, ordered incorrectly or no longer requires it.

This exclusion relates to change-of-mind cancellation only and does not affect your statutory rights if the goods are faulty, incorrectly manufactured against the agreed specification, not as described or otherwise fail to conform to the contract. If unsure whether an item is made to your requirements, contact us before ordering.

5. Ordering, Pricing, Payment & Availability

Submitting an order does not necessarily mean we have accepted it — we may contact you for further information on vehicle specification, brake configuration, colour, wheel fitment or another technical matter. If we cannot fulfil an order, we will contact you and refund any payment due.

All prices shown to UK consumers include VAT where applicable unless stated otherwise (VAT number GB414129624). Delivery and installation are not included unless specifically stated. Prices and availability may change, but this won't affect orders already accepted unless agreed with the customer.

Accepted payment methods may include Visa, Mastercard, American Express, debit cards, bank transfer, PayPal, Stripe, and other agreed methods for bespoke or manually processed orders. Orders normally require payment before dispatch or before bespoke manufacturing begins, unless trade credit terms are separately agreed. For security, do not send full card details by email, WhatsApp or other messaging services — use the secure payment methods provided at checkout.

We do not necessarily have live access to every supplier's stock level, so an item shown as available may occasionally become temporarily unavailable; if so we will contact you with lead time and options, which may include waiting or cancelling the affected item. Any lead time shown is an estimate unless expressly agreed as guaranteed — custom painting, machining, manufacturing and supplier availability can affect completion dates. Contact us before ordering if you need goods by a particular date.

7. International Orders

SF-Tuning ships internationally. Depending on destination and tax treatment, customers may be required to pay local VAT, customs duties, import charges, brokerage fees or other destination-country charges — unless expressly included in our price, these are the customer's responsibility, and customers should check local import requirements before ordering. Failure to pay import charges may result in the parcel being delayed, refused or returned; where a parcel is returned for this reason, any refund due may be adjusted for costs we are legally entitled to recover.

8. Returns – Standard Products

For eligible standard products purchased online, you normally have 14 days after receiving the goods to tell us you wish to cancel, then a further 14 days to return them. Contact SF-Tuning before returning anything so we can provide return details. Unless goods are faulty, incorrect or we agree otherwise, the customer covers the cost of returning unwanted goods, and should take reasonable care of them while in their possession.

You may inspect goods to establish their nature, characteristics and suitability much as you could in a shop. Brake calipers connected to the vehicle's hydraulic system or filled with brake fluid are considered used — fluid can contaminate internals and coatings, and the caliper can no longer be sold as new — so confirm fitment, specification and wheel clearance before connecting hoses or introducing fluid. Evidence of installation or use may include fluid inside/on the caliper, connected hoses, tool marks, grease or threadlock, pad/disc marks, damaged paint, damaged threads, or modification. Where goods have been handled, installed or used beyond what's reasonably necessary and their value is reduced, we may deduct an appropriate amount from the refund — up to full value where legally permitted and the goods have no resale value as new. This doesn't affect statutory rights for faulty, incorrect or not-as-described goods.

Where a consumer validly cancels an eligible order, any refund will include the price paid for eligible returned goods plus the cost of our least expensive standard delivery option (not any premium/express service selected). Return postage for unwanted goods remains the customer's responsibility unless goods are faulty or we agree otherwise. Refunds are normally made via the original payment method, and payment/card fees will not be deducted where this would conflict with statutory rights.

9. Incorrect, Incomplete, Damaged or Faulty Goods

Please inspect your order as soon as reasonably practical. If an item is damaged, incorrect or incomplete, contact us as soon as possible — photographs of external packaging, shipping label, internal packaging, the damaged area and contents received will help us investigate quickly. Do not install a component you believe may be damaged or incorrect, and if we've supplied the wrong item, please give us the chance to rectify it before modifying, installing or buying a replacement elsewhere.

Our products must meet the standards required by applicable UK consumer law, and nothing in these terms affects your statutory rights for goods that are faulty, not as described, not of satisfactory quality or otherwise fail to conform to the contract. Our commercial warranties are additional to your statutory rights and do not replace them.

11. Track & Competition Use and Brake Disc Warranty

Unless expressly advertised as suitable for motorsport, our products and standard warranties are intended for road use. Track and competition driving can subject brakes to temperatures and loads well beyond normal road use, and damage from excessive heat, inappropriate pad/disc combinations, inadequate bedding-in, insufficient cooling or other abnormal conditions is not covered by our standard warranty.

Brake discs are consumable friction components whose service life depends on vehicle weight, driving style, pad compound, operating temperature, installation, hub preparation, disc runout, bedding-in, vehicle use and caliper condition. Evidence of overheating, incorrect bedding, contamination, excessive runout or uneven pad deposits is not necessarily a manufacturing defect, and disc claims may require photographs, measurements or inspection, potentially in liaison with the manufacturer.

Drilled discs can be more susceptible to thermal stress around the holes under severe temperatures; minor heat checking may occur under demanding use, but cracking or damage from excessive thermal loading, competition use or use beyond the intended specification is not a manufacturing defect. For demanding applications we may recommend grooved, C-hook or another design — contact us before ordering if you expect particularly demanding use.

13. Brake Hoses, Installation & Bedding-In

Brake hoses must be installed without twisting, stretching, rubbing or interference through the full range of steering and suspension movement, and the installer must confirm correct routing before driving. Any manufacturer's warranty on a hose is additional to your statutory rights against SF-Tuning — contact us first if you experience a problem.

Correct installation and bedding-in are essential. Customers and installers must follow the supplied instructions, and before driving the installer must ensure: fasteners are correctly torqued; thread-locking compound is used where specified; lines are correctly routed with no leaks; the system is properly bled; the pedal is firm; wheels rotate freely with adequate clearance; pads and discs are correctly installed; and the system operates correctly. New pads and discs need an appropriate bedding-in period — allow increased braking distances initially and follow any bedding-in instructions supplied.

14. Modified & Painted Components

Do not modify an SF-Tuning component unless specifically required by our installation instructions or approved by us — unauthorised machining, drilling, grinding, welding or other modification may make a component unsafe and may affect any applicable warranty. Any modification required as part of an approved installation should be performed by a competent person per the relevant instructions. This does not affect statutory rights for faults that existed independently of the modification.

Where a component is purchased unpainted and later painted, powder-coated or refinished by the customer or a third party, we strongly recommend confirming fitment before finishing — once modified, painted or altered, this may affect remedies available for issues unrelated to an original defect. Custom-painted products supplied directly by SF-Tuning fall under the made-to-order provisions in Section 4.

15. Labour, Third-Party Costs & Ownership

If you believe a product is faulty or incorrect, please contact SF-Tuning before authorising third-party repair, modification or replacement wherever reasonably possible, so we can inspect and determine an appropriate remedy. Except where legally responsible, SF-Tuning does not automatically reimburse third-party labour, vehicle recovery, loss of use, missed appointments, time off work, workshop charges or other consequential expenses. Nothing here excludes or limits liability where it would be unlawful to do so.

Where permitted by law, ownership of goods remains with SF-Tuning LTD until payment is received in full; risk and responsibility pass in accordance with applicable law.

16. Our Right to Cancel & Business Customers

Occasionally circumstances outside our reasonable control — supplier failure, product discontinuation, manufacturing problems or similar — may prevent us supplying an order. If so, we may cancel the affected order, notify you and refund amounts paid for goods we cannot supply. Nothing here affects rights or remedies available to consumers under applicable law.

The consumer cancellation rights described in these terms apply to consumers and do not necessarily apply to purchases made wholly or mainly for business purposes. Separate trade terms, warranty arrangements, reseller agreements or agreed account conditions may apply to business customers.

17. Contacting SF-Tuning

If you have a question regarding vehicle compatibility, wheel clearance, installation, delivery, returns, warranty or a potential fault, please contact us before proceeding where possible.

Email: SF-Tuninguk@outlook.com  |  WhatsApp: +44 7496 263940

For technical enquiries, you're welcome to send photographs or videos via WhatsApp — this often helps us identify your brake setup, check compatibility or understand an installation issue much more quickly. We're happy to help identify the correct components and resolve technical queries before they become problems.

18. Your Statutory Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or replace rights available to consumers under applicable UK law. Where there is any conflict between these terms and rights which cannot legally be excluded or restricted, your statutory rights will apply.