SF-Tuning LTD / Customer Support

SHIPPING &
RETURNS. — Returns Policy, Custom Orders & Delivery Support

Clear information about returns, custom-made products, delivery issues and what to do if something isn't right with your order.

We want you to be completely happy with your SF-Tuning order. If something isn't right, please get in touch and we'll do our best to get it sorted quickly.

STANDARD PRODUCT RETURNS.

Changed your mind? Eligible standard products purchased online can normally be cancelled within 14 days of delivery. Once you've told us you wish to cancel, you'll then have 14 days to return the goods.

Products should only be handled as much as reasonably necessary to inspect them. If an item has been installed, used, damaged or handled beyond what would reasonably be necessary for inspection, this may reduce its value and may affect the amount we can refund.

Unless the product is faulty, incorrect or we agree otherwise, you are responsible for the cost of returning unwanted goods.

CUSTOM & MADE-TO-ORDER PRODUCTS.

Many of our brake packages are built specifically for you.

Products made to your specification or clearly personalised — including custom-painted calipers, custom colours or logos, bespoke machining and other customer-specific configurations — cannot normally be cancelled or returned simply because you've changed your mind.

This does not affect your statutory rights if an item is faulty, not as described or otherwise fails to conform to the contract.

SOMETHING WRONG WITH YOUR ORDER?

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible and do not install the affected parts.

Sending us photographs of the parts, packaging and shipping label will help us investigate and resolve the issue quickly.

BEFORE BOOKING YOUR INSTALLATION.

Please wait until all of your parts have arrived and you've checked your complete order before booking your vehicle into a garage.

Courier, supplier and manufacturing delays can occasionally happen, and we'd hate for you to lose a workshop booking because part of your order hasn't arrived.

NEED TO MAKE A RETURN OR HAVE A QUESTION?

Please contact us before sending anything back so we can provide the correct return instructions.

EMAIL
SF-Tuninguk@outlook.com WHATSAPP
+44 7496 263940

For technical enquiries, WhatsApp is particularly useful because you can send us photos or videos of your vehicle, brakes or parts, helping us understand the issue quickly.

FULL TERMS &
CONDITIONS.

This page is a summary of our Shipping & Returns policy. For full information covering orders, delivery, returns, made-to-order products, warranties, installation, international orders and your statutory rights, please read our full Terms & Conditions.

VIEW FULL TERMS & CONDITIONS →

NEED HELP?

If you're unsure about a return, delivery issue or product you've received, contact SF-Tuning LTD before installing or sending anything back.

SHIPPING &RETURNS. — Returns Policy, Custom Orders & Delivery Support